Legal

Privacy Policy

Effective Date: June 15, 2026

MSA Roofing (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage our services.

1. Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Project details and enquiry information
  • Files or documents submitted through our quote request forms
  • Any other information you voluntarily provide to us

When you browse our website, we may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Referring websites
  • Pages visited and time spent on our website

This information helps us improve our website and services. (Roofing Melbourne)

2. How We Collect Information

We collect information when you:

  • Submit a contact form
  • Request a quote
  • Call, email, or otherwise contact us
  • Subscribe to our newsletter
  • Upload files through our website
  • Browse our website

Information is collected directly from you wherever reasonably practicable.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Deliver roofing services
  • Communicate regarding your project
  • Improve our website and customer experience
  • Send service updates and relevant business communications
  • Comply with legal obligations

We will only use your information for purposes reasonably related to the services you have requested.

4. Marketing Communications

If you subscribe to our newsletter or provide consent, we may send occasional marketing communications regarding our services, promotions, and company updates.

You may unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us directly.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

Cookies help us understand how visitors use our website and allow us to enhance user experience. Most web browsers allow you to disable cookies through your browser settings if preferred. (MSA Roofing)⁠

6. Google reCAPTCHA

Our website may use Google reCAPTCHA to help protect forms from spam and automated abuse.

Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. Information collected by Google through reCAPTCHA may include hardware and software information, IP addresses, and user interactions. (MSA Roofing⁠)

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7. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose your information to:

  • Employees and contractors assisting in service delivery
  • Professional advisers
  • Technology and hosting providers
  • Government authorities where required by law

Any third parties engaged by us are expected to maintain the confidentiality and security of your information.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of internet transmission or electronic storage can be guaranteed as completely secure.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

MSA Roofing may update this Privacy Policy from time to time.

Any changes will be published on this page, and the revised version will become effective immediately upon posting.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

MSA Roofing

Phone: 0433 272 335

Office: 0421 666 602

Email: quote@msaroofing.com

Melbourne, Victoria, Australia

13. Complaints

If you believe we have breached applicable privacy laws, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.